- Free warranty period and scope01
- Paid warranty coverage02
- Service support method03
Under the specified conditions of use, if it is a product quality problem caused by non-human factors, you can enjoy the following services with product warranty card:
01|Within 10 days (including) from the date of purchase, enjoy return service from the original seller;
02|Within 30 days from the date of purchase, enjoy the free replacement of the same type of intelligent electronic lock service by the original seller;
03|Within one year from the date of purchase, enjoy free maintenance services from the company or its authorized service agencies.
Note: The above warranty does not include card damage and loss, wear of the housing, buttons, and battery loss.
Under the specified conditions of use, if it is a product quality problem caused by non-human factors, you can enjoy the following services with product warranty card:
01|Within 10 days (including) from the date of purchase, enjoy return service from the original seller;
02|Within 30 days from the date of purchase, enjoy the free replacement of the same type of intelligent electronic lock service by the original seller;
The purchased product has a warranty period of one year. Within one year from the date of delivery of the product, you can enjoy free maintenance services from the company or its authorized service organization.
Note: The above warranty does not include card damage and loss, wear of the housing, keys, and battery wear.
When you purchase one of the following conditions in the special Chang Heng intelligent electronic lock, the free warranty service will be invalid, and the company and its authorized service agency will charge according to the “Special Chang Heng Paid Service Charge Standard”:
01|More than the product free warranty period;
02|Failures caused by the user's unauthorized unlocking, self repair, modification, or repair performed by a non-authorized service provider;
03|No valid warranty card (except to prove that the machine is in the free warranty period);
04|Damage caused by force majeure (such as natural disasters, earthquakes, lightning strikes, etc.)
05|Damage caused by human factors: including use under abnormal working environment (such as strong magnetic field and strong electric field), but not using according to the requirements of product instructions Damage, due to the door and door accessories (except door locks) breakage or falling, twisting and other quality problems caused by the lock position shift, open failure and other issues.
Service Hotline:400- 006-5599 website:www.shuoxinlocks.com
